Shipping Information

  • Regular orders are typically shipped via USPS or UPS within 3-5 business days after your order has been placed. Delivery times vary from 2-7 days depending on your location.

  • For international orders, delivery may take up to 1-4 weeks depending on your country. We currently ship to over 200 countries worldwide. Additional shipping charges, including customs fees, may be required. The customer is responsible for any additional customs fees. For more information, please email me at k2.clay.k2@gmail.com.

  • Shipping costs are based on the customer’s location, in addition to the weight and size of the piece(s). For orders within the continental U.S., shipping costs will vary between $8-$24. Specifics will be provided before your order is placed.

  • If multiple orders are placed during the course of a single shop update, a partial refund on shipping will be issued based on the cost of shipping if you were to have placed a single order. For example, if you placed two separate orders and paid a total of $24 in shipping costs, and shipping would have cost $16 if you were to have ordered both items together, you will be issued an $8 refund. You should receive your refund within 3 business days after shipment.

  • For more information, feel free to email me at k2.clay.k2@gmail.com

Return Policy

  • If you are unhappy with your piece and would like to return it, please send an email to k2.clay.k2@gmail.com. Once the piece has been returned to the address provided to you via email, I will issue a full refund. The customer is responsible for return shipping costs.

  • In order to receive a full refund, all items must be in new condition and returned within 30 days of purchase.

  • If your piece(s) has been broken or damaged during shipping, please send detailed photos of the damage to k2.clay.k2@gmail.com. A full refund or replacement (whichever you prefer) will be issued for significantly damaged pieces. If the damage is minor and you would like to keep the piece, please contact me and we will come up with a solution that makes sense for you (typically a partial refund or discount on future purchases).

  • I do not offer exchanges.

  • If you have additional questions, please email me at the address listed above. Thank you!